Save the stay before it becomes a negative review
We predict dissatisfaction during the stay, alert the right person, and suggest human recovery steps that protect ratings and revenue.
Digital Empathy Engine
Tracks tone across chats and requests to flag escalation risks early.
Context-Aware Actions
Personalised, low‑cost gestures based on PMS/CRM context and guest history.
Guest Sentiment Twin
A simple live profile: predicted score, stress level, and priority to act.
AI-Based Insights
Leveraging AI to perform best possible actions to satisfy guests & increase your score
Why this matters?
Most hotels discover dissatisfaction after checkout, when the damage is public. We surface risks in time and guide empathetic recovery so at‑risk guests leave happy.
- Mid‑market focus. Built for the 13k+ UK properties with lean teams and busy shifts.
- Ratings drive revenue. A small lift in reputation often translates to higher RevPAR.
- Proactive recovery works. Prevents a large share of negative reviews when acted on in‑stay.
Multi-Department
You can filter department wise analytics – a feature very handy during review meetings and dissatisfaction diagnosis
Actionable Insights
Our built-in AI Engine instantly suggests you the most desired actions. You can initiate these actions with just one click
Guest 360
It is essential to know about your guests. We display all details about your guests and tailor suggestions accordingly
Detailed Timelines
In every detail, there is an insight hidden. These guest timelines are an excellent way to browse the flow of events.
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